Access and login
How do I get access to the SmaTiX portal?
During the pilot phase of our SmaTiX portal, we will be working with a limited number of selected exporters. After the end of the pilot phase, we will be open to onboarding further exporters.
If you are interested in or have any questions about SmaTiX, you may reach us via our contact form or by telephone under +49 69 29891.444.
I have forgotten my password.
In order to request a new password or change an existing one, please click on the “Forgot Password” button on the login-page, type your username and then click “Send”.
You will then receive an e-mail to your registered e-mail address containing a link, through which you can set your new password. Afterwards, you will be able to login with your new password.
If you have not received this mail within a couple of minutes, please also check your spam folder.
I have forgotten my username.
Please click on the “Forgot Username” button, type your registered e-mail address and then click “Send”.
You will then receive an e-mail to your registered e-mail address containing your username.
If you have not received this mail within a couple of minutes,
- please also check your spam folder and/or
- check if you have correctly typed your e-mail address. For security and data protection reasons, we will not give a hint if the stated e-mail address had not been registered with us.
In case your e-mail address has changed and you no longer have access to the old mailbox, you may reach us via our contact form or by telephone under +49 69 19891.444.
My contact details have changed.
Please reach out to us via our contact form or by telephone under +49 69 19891.444.
How can I register other users for the SmaTiX portal?
Currently you may only register contact persons for a specific financing request. These contact persons will be informed about any updates related to this request.
In the future there will be at least one user with administrator rights for each company registered in the SmaTiX portal. These administrators will then be able to add more users and assign specific authorizations to them.
As soon as this feature is available, we will inform you accordingly.